Shipping & Returns

Shipping Policy

Processing Time

All orders are handmade to order in our Gilbert, Arizona workshop. Please allow 3-5 business days for processing before your order ships.

Business days: Monday through Friday, excluding major U.S. holidays.

During peak seasons (holidays, special releases), processing times may extend to 5-7 business days. We'll notify you via email if your order will take longer than expected.

Shipping Methods & Times

Once your order is processed and ships, delivery times are:

Domestic Shipping (United States):

  • Standard Shipping: 3-7 business days via USPS Priority Mail or UPS Ground

  • Expedited Shipping: 2-3 business days (contact us before ordering to arrange)

Shipping Costs:

  • Calculated at checkout based on your location

  • Free shipping on orders over $100 (automatically applied at checkout)

Tracking Your Order

You'll receive a shipping confirmation email with tracking information once your order leaves our workshop. You can track your package through the carrier's website using the provided tracking number.

If you don't receive tracking information within 5 business days of placing your order, please contact us at leosleathergoods@gmail.com.

International Shipping

We currently only ship within the United States. International shipping may become available in the future. Join our email list to be notified when we expand internationally.

Local Pickup (Phoenix/Gilbert Area)

If you're located in the Phoenix or Gilbert, Arizona area, you can arrange free local pickup at our workshop.

To arrange pickup:

  1. Place your order online

  2. Select "Local Pickup" at checkout (if available) OR email us immediately after ordering

  3. We'll contact you within 1-2 business days to schedule a pickup time

  4. Bring your order confirmation email when you pick up

Pickup hours: By appointment only (we'll coordinate a time that works for both of us)

Order Changes & Cancellations

Before shipping: Contact us immediately at leosleathergoods@gmail.com if you need to change or cancel your order. If we haven't started production yet, we can modify or cancel with a full refund.

After shipping: Once your order has shipped, we cannot cancel it. You'll need to follow our return process once you receive the item.

Shipping Address Errors

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you realize there's an error after ordering, contact us immediately. If the order hasn't shipped yet, we can update the address. If it's already shipped, you'll need to work with the carrier to redirect the package (additional fees may apply).

Lost or Stolen Packages

We are not responsible for packages marked as "delivered" by the carrier but reported as lost or stolen.

If your tracking shows delivered but you didn't receive it:

  1. Check with neighbors or building management

  2. Verify the delivery address on your order confirmation

  3. Contact the shipping carrier to file a claim

  4. Contact us at leosleathergoods@gmail.com and we'll do our best to assist

We recommend shipping to a secure location or requiring a signature for delivery if theft is a concern in your area.

Damaged Packages During Shipping

If your package arrives visibly damaged:

  1. Take photos of the damaged packaging and the wallet

  2. Contact us immediately at leosleathergoods@gmail.com with photos

  3. We'll file a claim with the carrier and send you a replacement at no cost

We stand behind our products 100%. If your wallet is damaged during shipping, we'll make it right.

Returns Policy

30-Day Return Window

We want you to love your Leo's Leather Goods wallet. If you're not completely satisfied, you can return unused, undamaged items within 30 days of receiving your order for a full refund. 

Return eligibility requirements:

  • Item must be unused and in original condition

  • No signs of wear, scratches, or damage

  • Original packaging (if applicable)

  • Returned within 30 days of delivery date

Items That Cannot Be Returned

The following items are not eligible for return:

  • Custom or personalized wallets (made to your specifications)

  • Items marked as "Final Sale" at time of purchase

  • Items damaged due to misuse or normal wear after purchase

  • Items returned after the 30-day window

How to Initiate a Return

Step 1: Email us at leosleathergoods@gmail.com within 30 days of receiving your order with:

  • Your order number

  • Item(s) you wish to return

  • Reason for return (helps us improve!)

  • Photos of the item (if damaged or defective)

Step 2: We'll respond within 48 hours with:

  • Return authorization

  • Return shipping address

  • Any additional instructions

Step 3: Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or we made an error.

Step 4: Once we receive and inspect the returned item (typically 5-7 business days after you ship it), we'll process your refund.

Return Shipping Costs

Customer responsibility: You pay for return shipping unless the item is defective or we made an error with your order.

Our recommendation: Use a trackable shipping method (USPS Priority Mail, UPS, FedEx) and keep your tracking number. We are not responsible for items lost in return transit.

Tip: Return shipping typically costs $5-10 via USPS Priority Mail.

Refund Processing

Once we receive and inspect your returned item, we'll send you an email confirmation. Your refund will be processed within 5-7 business days to your original payment method.

Refund timeline:

  • Credit/debit cards: 5-10 business days (depending on your bank)

  • PayPal: 3-5 business days

  • Apple Pay/Google Pay: 5-7 business days

Please note: The original shipping cost (if any) is non-refundable unless we made an error or the item is defective.

Exchanges

How to Exchange Your Wallet

We're happy to exchange your wallet for a different style, color, or hardware option within 30 days of delivery.

Exchange process:

Step 1: Email us at leosleathergoods@gmail.com with:

  • Your order number

  • Item you want to exchange

  • What you'd like to exchange it for (style, color, hardware)

Step 2: We'll confirm the exchange and provide return shipping instructions.

Step 3: Ship the original item back to us (you pay return shipping).

Step 4: Once we receive the original item, we'll ship your new selection to you at no additional shipping cost.

Exchange timeline: Please allow 7-10 business days from when you ship the original item to receive your exchange.

Exchange Shipping Costs

  • You pay: Return shipping for the original item

  • We pay: Shipping for the replacement item

Price Differences on Exchanges

If you're exchanging for a higher-priced item (e.g., Doberman $55 → Terrier $75), you'll need to pay the price difference before we ship the replacement.

If you're exchanging for a lower-priced item, we'll refund the difference to your original payment method.

Defective or Incorrect Items

Our Craftsmanship Guarantee

We handcraft every wallet with care and inspect each piece before shipping. However, if your wallet arrives with a craftmanship defect or if we sent you the wrong item, we'll make it right immediately.

What Qualifies as a Defect?

  • Stitching coming apart or loose

  • Hardware malfunction (broken snaps, clips, etc.)

  • Significant leather imperfections that affect function

  • Wrong color, style, or hardware sent

What's NOT Considered a Defect?

  • Natural leather variations (grain, texture, slight color differences)

  • Normal patina development over time

  • Minor scratches or marks from regular use

  • Damage caused by misuse or accidents

Defect or Error Resolution

Step 1: Contact us immediately at leosleathergoods@gmail.com with:

  • Your order number

  • Clear photos of the defect or incorrect item

  • Description of the issue

Step 2: We'll review and respond within 24 hours.

Step 3: We'll send a replacement at no cost to you, including:

  • Free shipping both ways (we'll provide a prepaid return label)

  • Priority processing on your replacement

  • Full refund if you prefer (instead of replacement)

No questions asked. If we made a mistake or your wallet has a defect, we'll fix it immediately.

Warranty

What We Cover

We stand behind the quality of our craftsmanship with a lifetime guarantee. If your wallet develops a functional defect within 1 year of purchase due to faulty materials or workmanship, we'll repair or replace it free of charge.

Covered under warranty:

  • Stitching failure

  • Hardware breakage (snaps, clips)

  • Leather separation or delamination

What We Don't Cover

Our warranty does not cover:

  • Normal wear and tear

  • Damage from accidents, misuse, or neglect

  • Water damage or staining

  • Scratches, scuffs, or patina (these are natural and expected)

  • Alterations or repairs by third parties

How to File a Warranty Claim

Email us at leosleathergoods@gmail.com with:

  • Your order number or proof of purchase

  • Photos of the issue

  • Description of when and how the problem occurred

We'll review your claim and respond within 48 hours with next steps.

Contact Us

If you have any questions about shipping, returns, exchanges, or our policies, we're here to help.

Email: leosleathergoods@gmail.com Response Time: Within 48 hours (usually much faster)

Business Hours: Monday-Friday, 9am-5pm MST (Arizona Time)

We're committed to providing excellent customer service and making sure you're 100% satisfied with your Leo's Leather Goods wallet.

Thank you for supporting our small business and choosing handmade quality!

Alec

Leo's Leather Goods

Gilbert, Arizona